GENERAL PRIVACY POLICY (August 30, 2022)

We gather personal information from our patients and clients during our everyday pharmacy activities. Consequently, it is essential to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information you provide us.

Collecting personal information

In order to offer you pharmaceutical services in accordance with Quebec laws and regulations, some information about you must be collected by our pharmacists and personnel. The personal information that we gather is collected throughout our various interactions with you. Thus, by interacting with you, we accumulate the following information:

 

TYPE OF

INFORMATION

WHAT

WE COLLECT

WHO DOES THE COLLECTING

END USE OF COLLECTED INFORMATION

WHO USES THE INFORMATION

RECORDED BY

TRANSMITTED TO

 

Contact

information

 

First name, Family name

 

Home address

 

Postal code

 

Phone/Cell

 

Email

 

Employer’s name

 

Technical team

in pharmacy

 

Pharmacist

 

Website/Website form

 

 

Patient/Customer file setup

 

Sale/Transaction

 

Orders

 

Delivery services

 

Returns on purchases

 

Customer service

 

Customer relationship management

 

Surveys, Complaints

 

 

Technical team

in pharmacy

 

Pharmacist

 

Customer service

 

 

Electronic pharmacy record

 

Electronic order management record

 

Third-party contractors (e.g. courier/delivery company, SMS/email transmission)

 

 

 

 

 

Customer

demographics

 

Birth date/age

 

Sex

 

Member of the family

to add to the record

 

Technical team

in pharmacy

 

Pharmacist

 

Website/Website form

 

 

Patient/customer file setup

 

Customer service

 

Orders

 

Customer relationship management

 

Complaints

 

User ID

 

 

Technical team

in pharmacy

 

Pharmacist

 

Electronic pharmacy record

 

Electronic order management record

 

No one

 

Identification

information

 

 

Birth date

 

Health insurance

number/card

 

Driver’s licence/number,

if applicable

 

Maiden name of

user’s mother

 

Technical team

in pharmacy

 

Pharmacist

 

Website/Website form

 

 

To confirm the identity of a person subscribing to the pharmacy’s services

 

 

Technical team

in pharmacy

 

Pharmacist

 

Electronic pharmacy record

 

Electronic order management record

 

No one

 

Information linked

to a request

 

 

Email

 

Medication information for a price request

 

Opinion about a price

 

Website/Website form

 

 

To send a medication price

by email

 

To correct request errors

 

To adjust price grids

 

 

Technical team

in pharmacy

 

Pharmacist

 

 

Electronic order management record

 

No one

 

Medical

information

 

Medical information (pathologies, allergies, intolerances, contraindications, pharmaceutical notes on record, etc.)

 

Prescribed medications/Prescriptions

 

Medications served

 

Request for pharmaceutical follow-up

 

Request for pharmaceutical advice

 

 

Technical team

in pharmacy

 

Pharmacist

 

Website/Website form

 

 

To ensure pharmaceutical services

 

Sale/Transaction

 

Orders

 

Technical team

in pharmacy

 

Pharmacist

 

 

Electronic pharmacy record

 

Electronic order management record

 

No one

 

Purchase

information

 

Medications requested

 

Medications served

 

Purchasing history

 

Delivery address

 

Preferred products/services

 

Information on the receipt

of a transaction at the pharmacy

 

 

Technical team

in pharmacy

 

Pharmacist

 

Website/Website form

 

 

Sale/Transaction

 

Orders

 

Customer service

 

Customer relationship management

 

 

Technical team

in pharmacy

 

Pharmacist

 

 

Electronic pharmacy record

 

Electronic order management record

 

No one

 

Financial

information

 

Payment card number

 

Payment card expiry date

 

Private or public prescription drug insurance card/number

 

 

 

Technical team

in pharmacy

 

Pharmacist

 

 

Sale/Transaction

 

Orders

 

Transmitted to insurances

 

Technical team

in pharmacy

 

Pharmacist

 

 

Electronic order management record

 

Credit card terminal provider

 

 

 

Credit card terminal provider

 

 

Opinions/Interests

 

Customer satisfaction information

 

Opinion about products and services

 

Technical team

in pharmacy

 

Pharmacist

 

Website

 

Customer service

 

Customer relationship management

 

Complaints

 

 

Technical team

in pharmacy

 

Pharmacist

 

Marketing team

 

 

Electronic order management record

 

No one

 

Marketing

 

 

First name, Family name

 

Email

 

 

Website form (with explicit consent requested)

 

Newsletters

 

Marketing

 

 

Marketing team

(internal or external)

 

Email software provider

 

Email software provider

 

 External marketing team

 

 

Website browsing

 

IP address

 

Operating system

 

Pages visited and requests

 

Hour and day of connection

 

 

Website

 

 

Improved service and personalized reception

 

Conversion analysis

 

Personalized consumer profile

 

Order tracking

 

Publicity, remarketing and retargeting

 

Statistics

 

Marketing team

(internal or external)

 

Google, Facebook, etc.

 

External marketing team

 

 

 

 

 

Sharing personal information

In order to deliver your order, we must transmit your name and information to a courier or logistics company (e.g. Canada Post).

We also use web services from suppliers with which we have to interact in dealing with you. All were chosen with care according to the importance they give to data security and privacy.

Moreover, we have privacy protection agreements with our most important suppliers, when applicable, to make sure that they meet the same standards as those we apply in our business.

If you do not want us to communicate your information to third parties, you can tell us at the time of collection or any moment thereafter, as mentioned in the following section.

How did you obtain my consent

When you give us personal information that enables us to conclude a transaction, place an order, make arrangements for a delivery or purchase return, we assume that you consent to us collecting the information and using it for the aforementioned purpose.

If we ask for personal information for a secondary purpose (e.g. marketing), we will ask you outright for your consent or we will give you the opportunity to say no. By refusing to participate (that is, by saying no) in the data collection process, you can tell us not to gather your information or share it with other businesses.

Withdrawal and opposition right

We are committed to giving you a withdrawal and opposition right regarding your personal information when applicable.

The right to oppose is the opportunity clients are given to refuse that their personal information be used for the purposes mentioned during the collection.

The right to withdraw is the opportunity clients are given to ask that their personal information not appear, for example, in a mailing list. To exercise these rights, you can reach us at the following addresses:

Postal address: 603-555 Chabanel Street West, Montreal, Quebec, H2N 2H8;

Email address: legal@picarddesjardins.com

AccesS and rectification rights

We are committed to recognizing the right to access and rectification for those who want to consult, modify or delete information that concerns them.

In order to exercise these rights, you can reach us at the following addresses:

Postal address: 603-555 Chabanel Street West, Montreal, Quebec, H2N 2H8;

Email address: legal@picarddesjardins.com

 

Security

The personal information that is collected is kept in a secure environment. Those who work for us must respect your information’s confidentiality.

To ensure the security of your personal information, we (or our web service suppliers) apply the following measures:

        SSL (Secure Sockets Layer) protocol

        Access management – authorized person

        Access management – concerned person

        Computer backup

        ID / password

        Firewalls

We are committed to maintaining a high level of confidentiality by using technologies and procedures to protect the privacy of your information. However, since no mechanism provides perfect security, some risk is always present when communicating, storing or destroying personal information.

Legislation

 

We are committed to respect Quebec legislative provisions of the Act respecting the protection of personal information in the private sector.

FOR MORE information

Our personnel will be happy to answer your questions about personal information. If you want more information about our policies related to the protection, storing or destruction of personal information or if you want to know exactly what type of personal information we keep on you in our files or, even, if you make a complaint, please contact the following person:

Name: Benoît Picard, president

Postal address: 603-555 Chabanel Street West, Montreal, Quebec, H2N 2H8

Telephone: 1-888-903-7061

Email: legal@picarddesjardins.com

For more information, you can also contact the Commission d’accès à l’information:

Commission d’accès à l’information du Québec

Postal address: 575 Saint-Amable Street, Office 1.10, Quebec, Quebec, G1R 2G4

Telephone: 418-528-7741

Free of charge (in Quebec): 1-888-528-7741

Email: Cai.Communications@cai.gouv.qc.ca

Website: http://www.cai.gouv.qc.ca/index-en.html

For additional help, you can contact the Privacy Commissioner of Canada:

Privacy Commissioner of Canada

Postal address: 30 Victoria Street, Gatineau, Quebec, K1A 1H3

Free of charge: 1-800-282-1376

Telephone: 819-994-5444

Fax: 819-994-5424

ATS: 819-994-6591

Website: http://www.priv.gc.ca