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Frequently asked questions

Let us help answer the most common questions you might have.

What should I do in an emergency; when I need medication right away?

Same day and next day delivery are possible with no extra charge. At any time, you can go to the pharmacy of your choice to purchase your medication. Certain conditions apply.

My prescriptions are in another pharmacy. Can I still open an account at your pharmacy?

Yes. Our pharmacists will import your prescriptions by contacting the other pharmacy. After that step, your online file will be accessible.

Do you use temperature precautions when sending medications by mail?

We use special packaging to preserve your medications from extreme temperatures.

How can I send you the prescriptions from my doctor?

Almost every prescription placed in the file of your pharmacy can easily be transferred by our pharmacists. Otherwise, the most frequently used way is still sending a fax prescription from your doctor's office. If you have in your possession a "paper" prescription, we provide you with prepaid envelopes in each of your orders, you can send it to us at any time and at no cost.